Are you occasionally distracted from your myriad duties as a school leader by what you consider to be an unreasonable complaint? Do you have problems with a complainant who questions almost everything you do? It could be that you need to check that your complaints policy provides you with the best set of tools to manage the complaint or most effectively deal with the complainant. We hope our top tips will help ensure that your complaints policy is fair to you as well as being fair to prospective complainants.