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Managing difficult conversations well


This new one-day workshop explores practical solutions to help you deal more confidently with challenging situations. You will have the opportunity to explore a range of communication techniques and to practise applying them to real case studies. By the end of the day, you will have some idea of what works well for you and how you can apply effective communication skills back in your schools when dealing with challenging conversations.


  • Understand Why some conversations are trickier than others
  • Gain confidence in dealing with challenging situations
  •  Build a tool-box of techniques and strategies to apply in your school


  • Reflect on why some situations are more difficult to deal with than others
  • Identify different types of behaviour and techniques to develop your effective communication with others
  • Develop and practice the skills used when dealing with tricky conversations
  • Evaluate a real case study and identify a plan of action for developing best practice



Anyone who has to deal with difficult conversations in schools, whether that is with parents, students, colleagues or stakeholders.

Locations and Dates

To book your place, please click on the location and date below


 Available as tailored training - for further details contact us