Model staff appraisal and capability policy (2025/26) A model staff appraisal and capability policy that can be adapted by schools. 01 September 2025
Model complaints procedure: academy in a multi-academy trust (MAT) A model policy for managing complaints in an academy that's part of a multi-academy trust. 28 August 2025
Parental complaints – the art of the possible, with a model complaints procedure An overview of managing parental complaints, with advice on setting up an academies complaints procedure and a model complaints procedure that school leaders to adapt in their workplace. 27 August 2025
Dealing with abusive visitors, violence and threatening behaviour in schools Advice for school leaders around preventing and responding to violence and threatening or abusive behaviour towards staff or other members of the school community. 27 August 2025
Model complaints procedure: single academy A model policy for managing complaints in a single academy. 28 February 2025