Expert guidance on managing your school and staff to help you make informed and effective decisions.
An overview of managing parental complaints, with advice on setting up an academies complaints procedure and a model complaints procedure that school leaders can adapt for their workplace.
See also NAHT's model complaints procedure for single academies and model complaints procedure for academies that are part of a multi-academy trust.
This article is available to NAHT members only.
View the guidance on parental complaints