Parental Complaints - art of the possible

Headteachers, Deputy Headteachers, Assistant Headteachers, School Business Leaders and Middle Leaders and others in any capacity and/or responsibilities for working with parents.

By the end of the session, you will be:

-    Prepared to adjust your complaints procedure
-    Clearer about your role
-    More able to qualify the complaint
-    Better equipped to handle ‘difficult’ complaints and complainants
-    Clear about procedural diversions
-    More confident to take action

You will have the confidence to do the following:

-    Change your complaints procedure
-    Train relevant staff in the new procedure
-    Publicise your new procedure on the school’s website and let parents know
-    Integrate the building of home-school partnerships into your school’s strategy and plans [INSET days, school improvement plans, Ofsted-ready preparations]

Guy Dudley, MCIPD, FSSP

Senior Editor, Pathway, NAHT-Discovery Education
Previously, NAHT Head of Specialist Advice
Providing information, advice, guidance and support to school leaders on all topics related to running their schools; my specialist areas are human resources, employment law, leadership and governance, working with stakeholder groups and school support functions.
Previously, a variety of senior HR-related posts held at the Department for Education, international charities, an energy provider and a hospice.
 

Richard Shakespeare
More than 30 years of experience in schools including 14 in senior management.
Specialist Advice Team member. Support members with questions about complaints.