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CPD Terms and Conditions

Terms and Conditions of booking an NAHT event

An NAHT event refers to both face to face and virtual delivery and includes: Tailored Training, webinars, courses and conferences organised by both the central and regional teams.

Covid-19 General information

We would like to assure you that we work within Covid-19 related regulations and guidelines that impact the organisation of events. The Government have now lifted all social distancing and public health measures. However, in the event that new restrictions are introduced, we will put in place measures to ensure compliance is maintained at all times.

We are committed to prioritising the safety of our delegates, speakers and staff and with this in mind, we encourage those who attend our face-to-face events to take a lateral flow test prior to the event. Face masks are not mandatory but are welcomed.

We kindly ask that you do not attend if you have tested positive for Covid-19 or feel unwell with symptoms. In the unfortunate event that you test positive, you will not be able to attend even though you may not feel unwell. If you are displaying symptoms of Covid-19 at a face-to-face event the NAHT staff reserve the right, at their sole discretion, to refuse entry and/or ask you to take a lateral flow test before entering the event.

Booking Conditions


Payment by card is encouraged however, payment by invoice will be approved on a case by case basis.

If you are paying by invoice, payment must be received within 30 days from date of invoice or 30 days before the event starts, whichever is soonest. Failure to send payment by this date may result in your booking being cancelled. Payment is accepted by debit/credit card or bank transfer. Organisations paying by bank transfer must ensure that bank transfer fees are paid, NAHT reserves the right to recoup any unpaid bank transfer fees.

Early bird and special offers

Offer only valid on bookings made before 11:59pm on the end date specified on the event and booking page, ticket end dates may vary. You must make a complete booking to be eligible for the promotion. Late, incomplete, or otherwise ineligible bookings will not be eligible for the offer after the closing date.

Offers are valid for NAHT members and non-members, no cash alternative is available.

Entrants will be deemed to have accepted the terms and conditions and agreed to be bound by them when entering a promotion.

NAHT reserves the right to change the terms and conditions and/or to extend or suspend a marketing campaign at any point.


If you can no longer make the event, substitutions may be made. NAHT must be notified by email about substitutions at least two working days before an event starts. In the event that you are unable to provide a substitute, NAHT will endeavour to find a replacement delegate should we have a waiting list, however should this not be possible, normal cancellations rules will apply.

All substitutions will be expected to pay a price difference if applicable, for example if a non-member replaces a member booking.


Cancellations must be received in writing as soon as you are aware you can no longer attend. A full refund will be given, less any card processing fees and bank charges, for written cancellations received up to 31 working days before the event start date.

The following fees will be payable after this period and in the event of failure to attend without notice of cancellation:

Within 31 working days - 25% charge
Within 14 working days - 50% charge
Within 7 working days - 75% charge
Within 3 working days - 100% charge

Tailored Training and Annual Conference are the exception of these timelines; full cancellation will apply within 31 working days’ notice.

Cancellation by the delegate due to Ofsted or Covid-19 will be dealt with on a case by case basis.  A refund will not be given for non-attendance on the grounds of joining instructions not being received, it is the attendee’s responsibility to ensure they have the information before the event.  Joining instructions are sent to delegates directly from the NAHT Professional Development team at least 5 days and the day before the event starts and if they have not been received by the delegate NAHT need to be informed by email to events@naht.org.uk, otherwise it is assumed that they have been received.

The NAHT has the right to cancel an event if insufficient bookings are received. In the unlikely event that NAHT is required to cancel an event, delegates will be offered either a full refund or credit for the full amount to use towards another NAHT event.

NAHT shall not be liable for non-delivery of events as a result of causes beyond its reasonable control including (but not limited to) war, terrorism, acts of God, fire, floods, strikes and delays in transportation.


Some of our events will be recorded, as advised in the joining instructions, and your completed booking confirms acceptance of this.  When attending an event via Zoom you can remain anonymous if you wish by changing your screen name and turning your camera off.  Breakout sessions on training courses are not recorded.

Personal Information

We take your privacy seriously. Personal data submitted to NAHT is subject to the General Data Protection Regulations. The way we use your personal information is set out in the NAHT privacy policy. To view the full privacy policy, click here.

Contact details

To contact the Professional Development Team, please email events@naht.org.uk