NAHT
Call us: 0300 30 30 333
Home Menu

Model policies

 
Model_policies_2 icon.jpg

A selection of model policies that you can adopt in your school on principal employment practices. 

 
 

A model complaints procedure

In January 2019, NAHT described the key changes in the Department for Education (DfE) guidance on a school’s complaints procedure. Within that best practice guidance, the DfE included a model complaints procedure policy as well as a model policy for managing serial and unreasonable complaints.

Here, we suggest a few additions to the policy that we feel will strengthen it and provide schools and complainants with an effective and easily understood guide through the procedure.

You can also read our key points on academy complaints procedures here. 

First published 30 July 2019