A selection of model policies that you can adopt in your school on principal employment practices.
An overview of managing parental complaints, with advice on setting up an academies complaints procedure and a model complaints procedure that school leaders can adapt for their workplace.
See also NAHT's model complaints procedure for single academies and model complaints procedure for academies that are part of a multi-academy trust.
This article is available to NAHT members only.
View the guidance on parental complaints