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NAHT Northern Ireland

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NAHT Northern Ireland represents principals and vice-principals in around two-thirds of 1,150 schools in Northern Ireland. NAHT Northern Ireland provide advice, training and support for its members on a range of issues faced by senior leaders in schools. Along with our colleagues in England and Wales, we are there to defend and extend the rights of school leaders.  

NAHT NI is democratic and member-led, and supported by its Belfast-based team of staff alongside their colleagues based in both Wales and England.

NAHT Northern Ireland
Carnmoney House
Edgewater Office Park

Belfast
BT3 9JQ

nahtni@naht.org.uk
02890 776633 

A model complaints procedure

In January 2019, NAHT described the key changes in the Department for Education (DfE) guidance on a school’s complaints procedure. Within that best practice guidance, the DfE included a model complaints procedure policy as well as a model policy for managing serial and unreasonable complaints.

Here, we suggest a few additions to the policy that we feel will strengthen it and provide schools and complainants with an effective and easily understood guide through the procedure.

You can also read our key points on academy complaints procedures here. 

First published 30 July 2019