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School complaints procedure

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Our handy, practical guide will help you to respond to complaints from parents, school neighbours and others appropriately. It will help you see the areas outside of the scope of school procedures and assess whether a complaint is ‘manifestly unjustified, inappropriate or improper.’ It is essential that your school has a clear and robust complaints policy, so we have created everything you need to tackle a complaint and resolve a tricky situation.

This article is available to NAHT members only.

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