Dealing with difficult visitors is arguably the most challenging situation that any school leader has to face. Such situations may be rare, but whatever the case at your school, it's always best to be prepared. Our guidance will help you to build your confidence, stay in control, deal with the abusive visitor and manage the situation thereafter.
We also set out the full range of legal remedies available to you; these will help to protect you, your staff, pupils and the overall health and safety of visitors to the school.
Knowing that the full arm of legislation is there to protect you will hopefully give you every confidence that right will prevail and you do have the full protection of legislation on your side.
This article is available to NAHT members only.