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Contact us for support

NAHT is proud of the advice and support it offers members.   

We’re here to help, and our advice line is open from 8.30am to 5pm Monday to Friday.

Call 0300 30 30 333 (select option one). Alternatively, email:

Please have your NAHT membership number to hand when you telephone for assistance.

Specific Wales and Northern Ireland queries

  • For Wales, call 02920 484 546
  • For Northern Ireland, call 02890 776 633

Counselling, information and support helpline

NAHT membership also entitles you to use the counselling and support helpline provided by the Education Support Partnership. 

Find out about NAHT's counselling and support helpline>>

Triage system

By calling 0300 30 30 333, you are presented with a menu so that your call is routed to the required service as efficiently as possible. After selecting professional advice, if all lines are busy, you can either hold or opt to leave a message where you will receive a response within the working hour. 

Professional advice calls are directed to the specialist assistance team who will be able to answer many of the calls. 

If your initial query cannot be answered, or it is a more complex issue that requires a longer call, you will be offered a telephone appointment with a specialist adviser who will call you at an agreed time.  

Any call where your employment is at risk or you need union representation will be immediately referred to the relevant regional officer.  We also employ a team of solicitors who can offer advice where necessary.

NAHT has a large amount of advice and guidance on the website, so please check before ringing the helpline.      

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