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If you line manage staff or have accountability for a specific area, you can access help and advice to assist you in making informed decisions when carrying out your role.

Latest advice

Parental complaints Having a complaint raised against you can be very distressing and frustrating, and it can also be a time-consuming process. This advice note sets out NAHT's guidance for members. 06 May 2021

Working time/directed time – FAQs A set of questions and answers that explain when teachers and school leaders are expected to work, including directed time, working time and requests to work during the weekend and school holidays. 04 May 2021

Dealing with Freedom of Information requests People make Freedom of Information requests for various reasons, some legitimate and others not. This guidance looks in brief at some common scenarios and the key actions you need to take. 13 April 2021

Academy complaints procedures - key points We highlight the small but important differences between the complaints procedures guidance given by the ESFA for academies and that given by the DfE for maintained schools. 23 February 2021