If you line manage staff or have accountability for a specific area, you can access help and advice to assist you in making informed decisions when carrying out your role.
Having a complaint raised against you can be very distressing and frustrating, and it can also be a time-consuming process. This advice note sets out NAHT’s guidance for members on handling parental complaints along with what NAHT can do to help.
This article is available to NAHT members only. To view this advice click here