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School complaints procedure

Our handy, practical guide will help you to respond to complaints from parents, school neighbours and others appropriately. It will help you see the areas outside of the scope of school procedures and assess whether a complaint is ‘manifestly unjustified, inappropriate or improper.’ It is essential that your school has a clear and robust complaints policy, so we have created everything you need to tackle a complaint and resolve a tricky situation. 

This document is available to members only. To view it, log in using the button at the top of the page or become a member. 

Page Published: 02/02/2016