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Need advice? - Getting the most from NAHT

NAHT is proud of the advice and support it offers members.  

We’re here to help and the advice line is open from 8.30am to 5pm Monday to Friday.

Call 0300 30 30 333

    Please have your NAHT membership number to hand when you telephone for assistance.

To access NAHT advice and support:  

  • Call 0300 30 30 333 - select 1 for professional advice, 2 for queries relating to membership or subscriptions, or remain on the line to speak to reception

For specific Wales and Northern Ireland queries:

  • NAHT Office for Wales: 02920 463 774
  • NAHT Office for Northern Ireland: 02890 776 633

Counselling, information and support helpline

NAHT membership also entitles you to use the counselling and support helpline provided for NAHT by tby Education Support Partnership.
Counselling info and support helpline

Triage system

By calling 0300 30 30 333 you are presented with a menu, so that your call is routed to the required service as efficiently as possible. After selecting professional advice, if all lines are busy, you can either hold or opt to leave a message where you will receive a response within the working hour.

Professional advice calls are directed to the specialist assistance team who will be able to answer many of the calls.

If your initial query cannot be answered, or it is a more complex issue which requires a longer call, you will be offered a telephone appointment with a specialist adviser who will call you at an agreed time.

Any calls where your employment is at risk or you need union representation are immediately referred to the relevant regional officer.  The NAHT also employs a team of solicitors who can offer advice where necessary.

NAHT has a large amount of advice and guidance on the website, so please check before ringing the helpline.