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Need advice? Getting the most from NAHT

NAHT is proud of the advice and support it offers members.  We’re here to help and are open from 8.30am to 5.30pm Monday to Thursday, and 8.30am to 5pm on Fridays.

 

To access NAHT advice and support:

 

For specific Wales and Northern Ireland queries:

  • NAHT Office for Wales: 02920 463 774;
  • NAHT Office for Northern Ireland: 02890 776 633

For Emergency 24 hour support

NAHT membersip also entitles you to use the counselling and support helpline provided for NAHT by the Teacher Support Network via its service centre LTL Connect. Further information via this link>>

Triage system

The way in which calls are handled at our offices in Haywards Heath has been revised recently. You can now call a single number to access professional advice, membership support or to reach reception. By calling 0300 30 30 333 you are presented with a menu, so that your call is routed to the required service as efficiently as possible.

 NAHT has a large amount of advice and guidance on the website, so please check before ringing the helpline.

Specialist advice  

Professional advice calls are directed to the specialist assistant team, who will be able to answer many of the calls. If they cannot answer your query, you will be offered a telephone appointment with a specialist advisor who will call you at an agreed time.

Any calls where your employment is at risk are immediately forwarded to the relevant regional officer. If all lines are busy, the initial call will be picked up by the member support team, or there will be the option to leave a voicemail or to hold.

The NAHT also employs a team of solicitors who can offer advice where necessary.

 

Please have your NAHT  membership number to hand when you telephone for assistance.

 

 

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