1.30pm - Registration and arrival refreshments
1.45pm - 3.15pm - Exclusions
Delegates will return to school following this session with a broader understanding of the exclusions process (including appeals) - both in terms of the statutory position and good practice in carrying out the process. This will be underpinned by an understanding of the differences between the previous and revised DfE's guidance documents.
3.15pm - 3.30pm - Break
3.30pm - 5pm - Dealing with parental complaints
This session offers practical advice and support in dealing with parental complaints/concerns. Content includes:
- The importance of having a robust and clear procedure
- Building confidence in dealing with challenging behaviours
- Resolving matters effectively
- Managing persistent/serial complainants.