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Parental complaints


Managing parental complaints can be challenging for school leaders.  When the complaint relates to you and the management of your school, any complaint can be particularly challenging.

This guide sets out to highlight those areas that you need to be aware of and familiar with in order to protect yourself, drawing on what you need to do before and during any complaints process.

Please take some time to familiarise yourself with this guide as it will prove to be invaluable resource if you are faced with the prospect of a complaint from parents. 

This article is available to NAHT members only.

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